Frequently Asked Questions
Everything you need to know about your next ride.
How long does shipping take for a new bicycle?
Standard bike orders are typically processed and delivered within 5-7 business days. Each bicycle undergoes a professional pre-delivery inspection by our mechanics before being securely boxed for transit.
What is your return policy on cycling apparel and accessories?
We offer a 30-day return window for all unused items in their original packaging. Please ensure tags are attached to apparel for a full refund or exchange.
Do you offer assembly services for bikes purchased online?
Yes, all bikes are 95% assembled before shipping. You will only need to straighten the handlebars, attach the pedals, and adjust the seatpost. Detailed instructions and basic tools are included in the box.
Can I pay for my purchase using a Cycle to Work scheme?
Absolutely. Sprockets Cycles supports most major Cycle to Work providers. Simply select the 'Cycle to Work' option at checkout or contact our support team to process your voucher.
What kind of warranty comes with a Sprockets Cycles bike?
All new bicycles come with a manufacturer's warranty covering frame defects, typically ranging from 2 years to a lifetime depending on the brand. Components are generally covered for 12 months.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress in real-time.