Returns & Exchanges

At Sprockets Cycles, we want you to be fully satisfied with your gear; if any item doesn't meet your expectations, you can return it within 30 days of receipt in its original, unused condition. Whether it is a sizing issue or a change of heart, our team is here to ensure your return or exchange is handled swiftly so you can get back on the trail.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Ensure all items are in their original packaging with tags attached, and include a copy of your packing slip or return authorization form inside the box.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, or arrange for a collection via our courier service.

• 4.
  Refund or Exchange Processing

  Once our technicians inspect your return, we will process your refund to the original payment method or dispatch your replacement gear within 3-5 business days.